Refund policy

At GeoCompass.site, we want every customer to shop with confidence. Your satisfaction is important to us, and we aim to provide a simple, fair, and professional return and refund experience.

This Return & Refund Policy explains how returns, refunds, replacements, and related requests are handled when you purchase from GeoCompass.site.

30-Day Free Return Policy

GeoCompass.site offers free returns and refunds within 30 days of delivery. If you are not satisfied with your order, you may request a return within 30 days from the date your package is delivered.

To qualify for a return, the item should be in its original condition whenever possible. Returned products should include all original parts, accessories, packaging, and included materials.

Eligible return items should be:

Unused or gently inspected only
In the same condition as received
Returned with original packaging when available
Complete with all accessories or included parts
Free from damage caused by misuse or improper handling

We understand that customers may need to inspect an item after receiving it. However, items that show excessive use, intentional damage, missing parts, or signs of improper handling may not qualify for a full refund.

Free Return & Refund

We provide free return and refund support within 30 days for eligible orders. Customers will not be charged a return handling fee for approved returns.

To start a return, please contact us at:

Email: znqbnxnj9334@hotmail.com

Please include the following information:

Your full name
Your order number
The email address used at checkout
Reason for the return
Photos or videos if the item arrived damaged, defective, or incorrect

After receiving your request, our support team will review the information and provide return instructions.

Refund Eligibility

Refunds may be approved in the following situations:

The item arrived damaged
The item is defective
The wrong product was delivered
The customer is not satisfied with the product
The item does not meet the expected use
The return request is made within 30 days of delivery
The returned item meets our return requirements

Once your returned item is received and inspected, we will notify you about the status of your refund.

Refund Processing

Approved refunds will be issued back to the original payment method used at checkout. Processing times may vary depending on your bank, card provider, or payment service.

Please allow a reasonable amount of time for the refund to appear in your account after it has been processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. To help us resolve the issue quickly, please provide clear photos or videos of the item, packaging, and any visible problem.

Depending on the situation, we may offer:

A replacement
A refund
Return instructions
Another suitable solution based on the issue

We aim to handle all product issues fairly and professionally.

Non-Returnable Situations

Returns may not be accepted in the following cases:

The return request is made more than 30 days after delivery
The item has been damaged due to misuse
The item has been altered, modified, or repaired by the customer
Original parts or accessories are missing
The product shows excessive wear beyond normal inspection
The customer provides incorrect or incomplete return information

If we receive an item that does not meet our return requirements, we may contact you to discuss the next steps.

Order Cancellation

If you need to cancel an order, please contact us immediately after placing it. If the order has not yet been processed or shipped, we will do our best to cancel it and issue a refund.

If the order has already been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the item.